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Returns Policy

RETURNS POLICY

All Items are handcrafted for you. Please keep this in consideration, do not hesitate to contact us on info@toshineu.com for any questions you may have before making a purchase. 

For Silk Products: We accept the return for exchange or store credit or refund within 14 days from delivery. All custom size products cannot be returned for exchange or refund.

Please follow the returns requirements: 

  • Items must be returned unworn, unused or altered.¬†
  • Items must be returned in the original¬†condition and packaging, with all tags attached and stickers untouched.

We do not accept any returns that do not meet the above requirements. If your item shows any evidence of wear or use (eg.perfume, rips, stains etc.....) it will be returned to you and your exchange or refund will be voided. 

 

HOW TO RETURN OR EXCHANGE

To exchange or receive a credit or refund for your purchase, you need to make sure all TOSHINEU products must be returned in its original, unworn condition and in its original packaging with all tags attached. We will not exchange or refund goods that have been worn or show obvious signs of wear or use.

To return or exchange any product, you need to contact us to obtain your Return Merchandise Authorisation (RMA). Returns or exchanges without an RMA number cannot be accepted. Please email info@toshineu.com with the following information:

  • Your full name
  • Original Order Reference Number
  • Date of Purchase
  • Items to be returned for exchange or credit note
  • State the reason for return

After you have received your RMA number, please securely package your item in its original, using an insured express that provides a tracking service with signature on delivery. We will not be held responsible for product lost or damaged during postage back to us.

Please note:

TOSHINEU is unable to refund initial shipping charges or return postage costs nor duty reimbursement (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.COD returns will not be accepted.

 

CANCELLATIONS

To cancel your order, please Contact Us. Include your name, order reference number and details of the product(s) you wish to cancel. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, we cannot guarantee we will be able to stop your order being processed and dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your Contact Us form, you will need to return your order following our Returns guidelines. Your statutory rights are not affected.

 

FAULTY ITEMS

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.

TOSHINEU will cover return postage of items with manufacturing faults.

Please consider and follow the recommended care instructions for all TOSHINEU items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.